Five Acre Koi Supplies

 

Shipping and Delivery

 

NO DELIVERY OUTSIDE THE UK.

Orders recieved before 10.30am, Monday to Friday will normally be sent same day for next working day delivery. We don't and cannot guarantee next day delivery.

Collection is welcome within normal shop hours.

Most items on our website are stock items.

Due to our reliance on the courier network we will not be held responsible or accept any consequential loss for late deliveries.

Again please try to order in plenty of time.

To keep are prices low, usually very competitive

We charge a nominal £4.95 on all orders up to 15 kgs for delivery to mainland UK addresses only excluding Highlands and Islands.Smaller items can be delivered to these areas without extra charge

Heavy items over 15 kg may be charge 25p per kg over, high value may have no additional weight charge, you will be informed of this before delivery.

Highlands and Islands charges will vary please contact us with postcode for a delivery quote for these. smaller items or orders will be sent by Hermes under 13 kg and no longer than 1 metre with no extra charge,this excludes pipe lengths.

All items must be signed for.

We pride ourselves on our packaging and in over 15 years of Mail order have had only a couple of items damaged.

Damages can only be claimed for,if signed for has damaged at delivery time and reported to us within 24 Hours of delivery time.

If you request an item to be left safe,it will not be covered by insurance for damage or theft due to no proof of delivery or condition,for this reason we prefer all items to be signed for on delivery

Company reg. no.5412540

Vat. Reg. No. 859 6645 62

 

 PLEASE NOTE WE DO NOT SEND ITEMS OUTSIDE OF THE UNITED KINGDOM