Five Acre Koi Supplies


Terms and Conditions

These terms and conditions are accepted by you the buyer on entering into any purchase from us Fiveacre Koi Supplies Ltd [FKS].

Whilst we try to send most items on overnight delivery we will not be held responsible for any delays or consequential loss for any lost or late items,but will try our best to help with any problems.

We want to keep your business.

Any items sent incorrectly will be replaced or refunded at our expense,Items ordered incorrectly ,will be sent back at customers own expense and redelivery will be charged at cost to you the customer.

Items damaged due to transit must be signed for as damaged on arrival and must be reported to us within 24 hours from delivery.Otherwise claims won't be possible.

All items returned will only be accepted if unused and in original packaging and only after first contacting us regarding return,some items may have a restocking charge for instance special orders,non stock items,etc.

Returned items must be sent by tracked or recorded delivery to prove it was sent and we FKS have received it.

All valid Warranty claims must first be reported to us FKS, we may be able to sort them out without being returned.

You are responsible for cost of warranty returns to us, but we will organise valid warranty claim's repair or replacement and return to most items,times may vary from Manufacturer back to you the customer.

Warranty claims will only be accepted within time scale with valid proof of purchase any extended warranties are customers responsibility to apply for and proof of extension will be required if applicable.

All items must be signed for on delivery if you the customer request item to be ''left safe'' this will void any insurance against damage, theft or loss.

Whilst every care is taken with listings we will not be held responsible for any text errors. Dimensions and specifications are to the best of our knowledge correct but again we will not be held responsible for any errors or ommisions.

If you don't understand or would like to clarify any points please don't hesitate to contact us for further help.